Contact Details
You may contact us by using the Contact Us form.

Stock
Our website is updated on a regular basis. It shows all the items that we have in stock, or can usualy obtain within a few days. If you order an item which we then find we cannot get within a few days we will contact you to offer a substitute, or you may choose a refund. If we know an item is temporarily unavailable, the web site will indicate this. Any item which will be unavailable for an extended period will be removed from the web site.

Minimum Order Value
The minimum order value is £9.99. If you need to order additional items for a party or wedding that you have ordered for previously, the minimum order value does not apply. You will need to contact us for instructions before you make the additional order, if it is less than £9.99.

Delivery Method
Deliveries are made by Royal Mail, ParcelForce or courier depending on size of order. The courier we use (City Link) require a signature upon delivery, so please give a delivery address where your order can be recieved and signed for. Please indicate on the order form if you have any specific delivery requirements, eg day of the week, or if there is a neighbour who can take the parcel if you are out.

Delivery Times
We aim to have orders to you within 7 days from receipt of your order, during busy times this may take a little longer. We give priority to orders based on party or wedding date. If you choose to pay by cheque, we aim to despatch within 7 days from receipt of your cheque. Please ensure you order in good time for your party. If you are in a rush, contact us and we will endeavour to help.

Damaged Goods or Lost Goods
In the unfortunate event of receiving goods damaged in transit or if you have not received your order within 14 working days of ordering, please contact us using one of the methods above. We will dispatch replacement goods and contact the courier for a claim. Please hold on to items as you may be requested by the courier to produce them as evidence.

7 Day Money Back Guarantee
If when you receive your order the purchases aren't exactly as you expected then you should contact us within 7 days to arrange the return of the unopened items for a full refund. Unfortunately, this does not apply to Personalised Bags which can only be returned if faulty.

Recycling
When possible we try to use recycled or environmently friendly materials, both in the bags themselves and the packaging we use to deliver them. For example we source our boxes from a local company who would otherwise throw them out.

Product Guarantee
We offer an unconditional satisfaction guarantee on all of our products. Please contact us if you are unsatisfied in any way. This does not affect your statutory rights as a consumer.

Credit Card Details
We only accept credit or debit card details via our secure on-line ordering system on this website. The actual credit card details and payment is processed for us by WorldPay. We can not view your credit card details and therefore can not make any additional charges at a later date.

Data Protection
We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

Privacy Policy
We do not sell, hire, give away or use ourselves any of your personal details entered on this site or via ordering they are only used to get your order to you. The only exception is if you explicitly sign up for our mailing list, in which case you will be sent an email to confirm that you wish to subscribe.

Complaints
If you are unhappy about anything then please let us know by using the Contact Us form..